Shipping Policy

Thank you for choosing Pawtrix! This Shipping Policy outlines important information regarding the shipment of pet products purchased from our website. Please read this policy carefully before placing your order.

1. Order Processing Time:

1.1. After receiving your order, we will process it within 5 business days. During peak seasons or promotional periods, processing times may be slightly longer.

1.2. Please note that orders are not processed or shipped on weekends or holidays. Any orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Carriers:

2.1. We offer shipping through reputable carriers to ensure the timely and secure delivery of your products. The available shipping methods will be displayed during the checkout process.

2.2. The shipping carrier and method may vary depending on your location, the size and weight of the package, and any special shipping requirements.

3. Shipping Timeframes:

3.1. The estimated shipping timeframes are provided by the shipping carriers and are based on their standard delivery schedules. Please note that these are estimates and not guaranteed delivery dates.

3.2. The shipping timeframe starts once the order has been processed and handed over to the shipping carrier. It may vary depending on your location and any unforeseen circumstances or delays beyond our control.

4. Shipping Costs:

4.1. The shipping costs are calculated based on the weight, dimensions, destination, and shipping method selected for your order. The applicable shipping charges will be displayed during the checkout process.

4.2. Additional charges may apply for international shipments, expedited shipping, or remote locations. Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient.

5. Order Tracking:

5.1. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

5.2. You can track the progress of your shipment by entering the provided tracking number on the carrier's website or through the tracking link provided in the email.

6. Shipping Restrictions:

6.1. Some products may be subject to shipping restrictions or regulations imposed by certain countries or regions. If we are unable to ship a product to your location, we will notify you promptly and provide a refund or alternative options, if available.

7. Address Accuracy:

7.1. It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. Pawtrix shall not be liable for any delays, misdeliveries, or additional charges arising from incorrect or incomplete address information.

8. Lost or Damaged Packages:

8.1. In the rare event that your package is lost or damaged during transit, please contact our customer support immediately. We will work with the shipping carrier to initiate a claim and resolve the issue as quickly as possible.

9. Contact Us:

9.1. If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact our customer support team at [contact information]. We are here to help!

Last updated: [16/07/2023]